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15820 Euclid Avenue
Chino, CA 91708-9162
(909) 517-2200
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| Customer Service |
| MFLS prides itself in the areas of customer
service, inventory control, efficiency and cost effectiveness.
Installed for each of our clients is a customer service
hot-line that provides immediate consumer satisfaction.
Your consumers can call us directly; we can deal with
any inquires in an on-line real time method. MFLS will
be responsible for all your consumer needs, so unwanted
phone calls will not reach your offices. |
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Our Customer Service Representatives (CSR's), are prepared
with extensive knowledge of your product or service. Our
on-line computer system allows the CSR's quick, accurate
information on every consumer including a history on all
aspects of their order. Our CSR's are highly skilled and
are trained to handle a wide variety of consumer inquiries.
All incoming and outgoing calls are recorded and can be easily retrieved to fight chargebacks, handle return disputes, and analyze sales.
MFLS offers complete bi-lingual order processing and customer
service for those companies dealing in the Spanish speaking
markets. |
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